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General Support FAQ's
General Support FAQ's
General support questions and answers to help troubleshoot.
26 articles in this collection
Written by
James Ingram
and
Fusion Signage
Smart TV's
Written by
James Ingram
Updated over a week ago
Content Level Scheduling
Written by
Fusion Signage
Updated over a week ago
Designer & Template v1 Device Support
Written by
James Ingram
Updated over a week ago
Clearing the application storage/cache to reset the identity
Written by
Fusion Signage
Updated over a week ago
Resetting/Clearing the Fusion Signage Application (Windows 32- or 64 bit application)
Written by
Fusion Signage
Updated over a week ago
Resetting/Clearing the Fusion Signage Application (Philips)
Written by
Fusion Signage
Updated over a week ago
Setting up the Fusion Signage Android Player
Steps to get your Fusion Signage Android Player set up and connected to your account.
Written by
Fusion Signage
Updated over a week ago
How Fusion Signage licensing works
Written by
Fusion Signage
Updated over a week ago
Adding a Screen to your account
Written by
Fusion Signage
Updated over a week ago
Resetting / Clearing the Fusion Signage Web App from your browser (Windows)
Written by
Fusion Signage
Updated over a week ago
Encryption and Security
Written by
Fusion Signage
Updated over a week ago
Screen Offline
Here's your go-to "Get back online!" guide
Written by
Fusion Signage
Updated over a week ago
Schedules, Timezones and Time & Dates
Written by
Fusion Signage
Updated over a week ago
Finding the screen Identity code
Written by
Fusion Signage
Updated over a week ago
SAML/SSO (Single Sign On) Setup and Configuration (Pro Licence)
Written by
Fusion Signage
Updated over a week ago
Ports & Firewall Whitelist
Written by
Fusion Signage
Updated over a week ago
Upgrading Older Applications (Android)
Written by
Fusion Signage
Updated over a week ago
Fusion Legacy Application Upgrade
Written by
Fusion Signage
Updated over a week ago
Templates, HTML and Font Size (Philips)
Written by
Fusion Signage
Updated over a week ago
Recommended File Types & Settings
Written by
Fusion Signage
Updated over a week ago
Fusion Signage Android Settings
Written by
Fusion Signage
Updated over a week ago
Video Walls and Multi-Screen Layouts
Written by
Fusion Signage
Updated over a week ago
LED and Fusion Signage
Written by
Fusion Signage
Updated over a week ago
Website link with images not refreshing
Written by
Fusion Signage
Updated over a week ago
No Identifier Showing
How to troubleshoot when no identifier shows
Written by
Fusion Signage
Updated over a week ago
Setting up Philips screen online status with an external media player
Written by
Fusion Signage
Updated over a week ago