General Support FAQ's

General support questions and answers to help troubleshoot.

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23 articles in this collection
Written by Fusion Signage

Clearing the application storage/cache to reset the identity

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Written by Fusion Signage
Updated over a week ago

Resetting/Clearing the Fusion Signage Application (Windows 32- or 64 bit application)

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Written by Fusion Signage
Updated over a week ago

Resetting/Clearing the Fusion Signage Application (Philips)

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Written by Fusion Signage
Updated over a week ago

Setting up the Fusion Signage Android Player

Steps to get your Fusion Signage Android Player set up and connected to your account.
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Written by Fusion Signage
Updated over a week ago

How Fusion Signage licensing works

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Written by Fusion Signage
Updated over a week ago

Adding a Screen to your account

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Written by Fusion Signage
Updated over a week ago

Resetting / Clearing the Fusion Signage Web App from your browser (Windows)

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Written by Fusion Signage
Updated over a week ago

Encryption and Security

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Written by Fusion Signage
Updated over a week ago

Screen Offline

How to troubleshoot your screen showing as offline
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Written by Fusion Signage
Updated over a week ago

Schedules, Timezones and Time & Dates

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Written by Fusion Signage
Updated over a week ago

Finding the screen Identity code

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Written by Fusion Signage
Updated over a week ago

SAML/SSO (Single Sign On) Setup and Configuration (Pro Licence)

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Written by Fusion Signage
Updated over a week ago

Ports & Firewall Whitelist

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Written by Fusion Signage
Updated over a week ago

Upgrading Older Applications (Android)

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Written by Fusion Signage
Updated over a week ago

Fusion Legacy Application Upgrade

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Written by Fusion Signage
Updated over a week ago

Templates, HTML and Font Size (Philips)

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Written by Fusion Signage
Updated over a week ago

Recommended File Types & Settings

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Written by Fusion Signage
Updated over a week ago

Fusion Signage Android Settings

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Written by Fusion Signage
Updated over a week ago

Video Walls and Multi-Screen Layouts

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Written by Fusion Signage
Updated over a week ago

LED and Fusion Signage

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Written by Fusion Signage
Updated over a week ago

Website link with images not refreshing

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Written by Fusion Signage
Updated over a week ago

No Identifier Showing

How to troubleshoot when no identifier shows
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Written by Fusion Signage
Updated over a week ago

Setting up Philips screen online status with an external media player

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Written by Fusion Signage
Updated over a week ago