--- title: Frequently Asked Questions slug: faq docTags: createdAt: 2026-09-01T13:01:46.171Z --- Question fizzing in your brain? Its answer is likely waiting for you below, whistling a little tune to itself. Quick! Let’s find it. ::::ExpandableHeading{isOpen="true"} # Product :::ExpandableHeading{isOpen="true"} ## What is Fusion Signage? Great place to start. Fusion Signage is a digital signage software.  Basically, to show something on a digital sign, you need software to put it there. Without digital signage software, a screen is like a TV without an aerial or a Netflix account. You could turn it on, but not do much else.  Fusion Signage allows you to design signage, manage and send content to your digital screens. Voila! Bringing them to life.  ::: :::ExpandableHeading{isOpen="true"} ## What can I use Fusion Signage for? So much. Everyone from retail establishments to hospitality venues, real estate, airports, education and health clinics use Fusion Signage. Whether you’re using it to run promotions, show menus, make announcements, introduce team members or communicate internally, the possibilities are (almost) endless. ::: :::ExpandableHeading{isOpen="true"} ## How quickly can I get started? Honestly, in minutes. See signage come to life in our 61-second quick-start video. ::: :::ExpandableHeading{isOpen="true"} ## Is Fusion Signage only for large businesses? Not at all. Our digital signage solution is for brilliant Aussie businesses of all shapes and sizes. From small start-ups with two screens to nationwide establishments with thousands. Let digital signage become your ultimate flex, no matter your size. ::: :::ExpandableHeading{isOpen="true"} ## Do I need to be tech-savvy to use Fusion Signage? Absolutely not. Fusion Signage is so easy it gives tying your shoes a run for its money. Just about anyone can use it. No technical background required. And if you ever get stuck, our sunshiney support is here to help.  ::: :::: ::::ExpandableHeading{isOpen="true"} # Licences & Billing :::ExpandableHeading{isOpen="true"} ## What’s included in a free trial? Your 21 day free trial includes a fully functioning licence – allowing you to set up one screen (even if you don’t have a digital signage screen yet). You’ll receive all the support you need to get you up on your digital feet. No strings attached. Start for free here.  ::: :::ExpandableHeading{isOpen="true"} ## Which licence is best for me? Basic is perfect for one location and smaller setups. Advanced is great for multiple screens or locations (it’s our most popular). Pro makes managing hundreds or thousands of screens surprisingly simple. ::: :::ExpandableHeading{isOpen="true"} ## How long does a licence last? Our most popular licence durations are 5-year and 3-year – coinciding with the warranty on most commercial-grade screens. We do have annual licences available too. *How nice.*  ::: :::ExpandableHeading{isOpen="true"} ## What is the difference between Basic and Advanced? Great question. Basic is suited to single locations and Advanced is best for multiple stores and many screens. This is mainly because Advanced allows you to schedule multiple screens ahead of time. ::: :::ExpandableHeading{isOpen="true"} ## What is the difference between Advanced and Pro? Advanced is ideal if you’re managing multiple stores or locations. Create, schedule and update content across all screens in minutes. Pro zooms into enterprise-level features like tagging, single-sign-on, proof of play reports and audit logs best suited to hundreds of screens. ::: :::ExpandableHeading{isOpen="true"} ## Do I need to provide a credit card to start a free trial? No. Get started right here for free. ::: :::ExpandableHeading{isOpen="true"} ## How many licences do I need? One per screen.  ::: :::ExpandableHeading{isOpen="true"} ## How many licences do I need for a video wall? If you have one media player being displayed across a 2x2 video wall (four screens total), this would only need one licence. Though if you’re using a media player displaying unique content on each screen, then you need a licence per screen. ::: :::ExpandableHeading{isOpen="true"} ## How is bandwidth calculated? Extra clever question unlocked. Bandwidth is only used when uploading new content to your media library. The rest of the time (including changing what’s on your screens) no bandwidth is used. Every licence comes with more bandwidth, so your allowance accumulates. *Cool times.* ::: :::ExpandableHeading{isOpen="true"} ## How do I upgrade? Upgrade any time by reaching out to support or your integrator, easy-peasy. ::: :::ExpandableHeading{isOpen="true"} ## What happens when my licence runs out? We (or your integrator) will send you a reminder before your licence is set to expire.  In the case you choose not to renew, your screens will continue to display whatever content was previously scheduled with a Fusion Signage watermark on top. You won't be able to update or edit the content. But if you change your mind, the renew process is easy-peasy!  ::: :::ExpandableHeading{isOpen="true"} ## Can I pro-rata my licence payments? Sure can. Get in touch with our sunshiney support to line up your licence expiry dates. ::: :::ExpandableHeading{isOpen="true"} ## Can I cancel my licence any time? Absolutely. No hoops. No break-up rituals. No hard feelings. ::: :::: ::::ExpandableHeading{isOpen="true"} # Features :::ExpandableHeading{isOpen="true"} ## Do you add new features? From feedback to real features. Today’s software is stronger because our users help shape it.  New features are always being worked on, as a result of what users ask about. We’re honestly excited to hear new ideas then (with demand) spring them to life.  ::: :::ExpandableHeading{isOpen="true"} ## Can I use my own branding and designs? Of course. You can upload your ready-made images and videos, connect up your Canva account or customise our templates with your branding. Upload your own assets (like your logo, photos and illustrations). All ready to go live on your screens. ::: :::ExpandableHeading{isOpen="true"} ## Can I change my content after it’s gone live? Absolutely. Update your content whenever you need and send changes live to your screens through the platform.  ::: :::ExpandableHeading{isOpen="true"} ## Can I get custom features? Yes, absolutely. Almost any function can be custom built to make sure Fusion Signage works the way you need. Get in touch with us to chat about what your company needs. ::: :::: ::::ExpandableHeading{isOpen="true"} # Hardware & Installation :::ExpandableHeading{isOpen="true"} ## How do I install Fusion Signage onto a screen? [Click here to view our installation guides](https://support.fusionsignage.com.au/install-fusion-signage/install-fusion-signage/) ::: :::ExpandableHeading{isOpen="true"} ## How many screens can I have running on Fusion Signage? How does infinity sound? Seriously, Fusion Signage is flexible enough for any deployment size. From 1 to 10,000+ screens, there are licences to suit any shape or size.  Once you go over 5-10 screens, we recommend Advanced or Pro licences to make life easier. They allow you to schedule, group and tag to update every screen at once. ::: :::ExpandableHeading{isOpen="true"} ## What hardware does Fusion Signage work on? Fusion Signage is compatible across any device using Android, BrightSign, ChromeOS, Linux, Philips, Sony, Tizen, WebOS and Windows and more.  ::: :::: ::::ExpandableHeading{isOpen="true"} # Partners & White Labelling :::ExpandableHeading{isOpen="true"} ## Can I sell Fusion Signage? We would love that. The Fusion Signage partner network is a collection of resellers and distributors who are using Fusion Signage to create opportunities and make life simple for their customers. As a Fusion Signage reseller, you'll be fully equipped with the power and support to exceed your customer’s needs. Need help showcasing the Fusion Signage platform? We have a wide range of demos you can utilise – anytime, anywhere. Our Support Team are also available for demos and on-boardings if you need some extra support. We want to see our partnership succeed. We are dedicated to helping you put your best foot forward. All while elevating customer experiences, empowering business owners and making digital signage solutions easy-peasy! *That sounds like a lot, but we mean every word of it. *�� [Learn more, here.](https://www.fusionsignage.com.au/partners) ::: :::ExpandableHeading{isOpen="true"} ## Can I white label Fusion Signage? Yes. We’re open to white labelling Fusion Signage for the right partners and opportunities. Every setup looks a little different, so rather than give you a one-size-fits-all answer here, we’d love to hear what you have in mind. Get in touch with our team and let’s have a chat. ::: :::: *** ## Looking for something else? We can’t wait to hear about it. Reach out to our sunshiney support and we'll be in touch in a flash. :::CtaButton{label="Contact us" externalHref="https://www.fusionsignage.com.au/contact-us/" openInNewTab="true"} :::