---
title: Content not updating on screen
slug: troubleshooting/content-not-updating-on-screen
docTags: 
createdAt: 2026-08-29T00:59:46.495Z
---

If you’ve published new content but it isn’t showing up on your screen, there could be a few reasons.

- **The screen isn’t connected to the internet and is showing as offline in the Deploy section.**
  *Try the steps ***here*** or contact your ***reseller ***for help.*
- **Slow or unstable internet connection.**
  Large video files (in particular) may not fully download.
  *Try reducing the file size, or hotspot your device to your phone to see if download speeds improve.*
- **Content resolution is too high.**
  For best performance, keep images and videos at around 1920 x 1080 (landscape) or 1080 x 1920 (portrait).
- **The wrong playlist or schedule has been assigned to the screen.**
  Check in your Deploy section to ensure the correct playlist or schedule is assigned.
- **Hardware issue with the screen or device.**
  If nothing is displaying at all, there might be a hardware fault.
  *In that case, contact your reseller for assistance.*

***

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