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Resetting/Clearing the Cache

If you are having issues with Fusion Signage and need to reset our application using our Browser Player you will need to follow these steps.

caution

Note: This will remove all content and reset your identity code. You will need to delete the screen from your Fusion Signage account and re-add the screen.

Step 1 Clear the Cache​

  • Open your Chrome or Edge browser, and navigate to https://player.fusionsignage.com.au
  • Press Ctrl+Shift+i
  • Navigate to Application -> Storage on the left, and click Clear site data on the right.

Step 2 Refresh your Browser​

Refresh the browser or run https://player.fusionsignage.com.au you should see a new identity code, and no content playing (if you had previously assigned it to an account).

Step 3 Add the screen to your Fusion Signage account​

tip

Before you delete the old screen make note of:

  • The Screen Name
  • The Time Zone that's set on the screen (click on the screen name to see)
  • The current Playlist/Schedule assigned
  • Log into your Fusion Signage portal at https://app.fusionsignage.com.au/
  • Navigate to Deploy
  • Find the screen you want to replace, click the check box next to it's name (make note of the name), and click Delete in the top right corner
  • Click on Add Screen in the top right corner
  • On your screen you should see a 5-6 digit Identity, type this into the pop up box that appears, give your screen a name (noted from before), select the available licence, and set the timezone.
  • Press Add
  • You can now add content to your screen