Resetting/Clearing the Cache

If you are having issues with Fusion Signage and need to reset our application on your Windows device running the Fusion Signage Application (32- or 64-bit), you will need to follow these steps.

caution

Note: This will remove all content and reset your identity code. You will need to delete the screen from your Fusion Signage account and re-add the screen.

Steps

Step 1: Clear the cache

• Open File Explorer on your computer and navigate to C:\Users[Username]. This will be the user logged into your Windows account.
• In the folder ribbon at the top, click on View and make sure Hidden Items is ticked under Show/hide
• Locate the folder AppData within your User folder
• Under Roaming folder, locate and delete the folder: Fusion Signage Player
• You can open the Fusion Signage Application again
• You should see a new identity code visible with no content on the screen

Step 2: Add the screen to your Fusion Signage account

tip

Before you delete the old screen make note of:

• The Screen Name
• The Time Zone that's set on the screen (click on the screen name to see)
• The current Playlist/Schedule assigned

• Log into your Fusion Signage portal at https://app.fusionsignage.com.au/
• Navigate to Deploy
• Find the screen you want to replace, click the check box next to it's name (make note of the name), and click Delete in the top right corner
• Click on Add Screen in the top right corner
• On your screen you should see a 5-6 digit Identity, type this into the pop up box that appears, give your screen a name (noted from before), select the available licence, and set the timezone.
• Press Add
• You can now add content to your screen