If you are having issues with Fusion Signage and need to reset our application on your Windows device running the Fusion Signage Application (32- or 64-bit), you will need to follow these steps.
Note: This will remove all content and reset your identity code. You will need to delete the screen from your Fusion Signage account and re-add the screen.
Step 1: Clear the cache
Open File Explorer on your computer and navigate to C:\Users\[Username]. This will be the user logged into your Windows account.
In the folder ribbon at the top, click on View and make sure Hidden Items is ticked under Show/hide
Locate the folder AppData within your User folder
Under Roaming folder, locate and delete the folder: Fusion Signage Player
You can open the Fusion Signage Application again
You should see a new identity code visible with no content on the screen
Step 2: Add the screen to your Fusion Signage account
Log into your Fusion Signage portal at https://app.fusionsignage.com.au/
Navigate to Screens
Find the screen you want to replace, click the check box next to it's name (make note of the name), and click Delete in the top right corner
Click on Add Screen in the top right corner
On your screen you should see a 5-6 digit Identity, type this into the pop up box that appears, give your screen a name (noted from before), select the available licence, and set the timezone.
You can now add content to your screen