If you are having issues with Fusion Signage and need to reset our application on your Windows device running the Fusion Signage Application (32- or 64-bit), you will need to follow these steps.

Note: This will remove all content and reset your identity code. You will need to delete the screen from your Fusion Signage account and re-add the screen.

Step 1: Clear the cache

  • Open File Explorer on your computer and navigate to C:\Users\[Username]. This will be the user logged into your Windows account.

  • In the folder ribbon at the top, click on View and make sure Hidden Items is ticked under Show/hide

  • Locate the folder AppData within your User folder

  • Under Roaming folder, locate and delete the folder: Fusion Signage Player

  • You can open the Fusion Signage Application again

  • You should see a new identity code visible with no content on the screen

Step 2: Add the screen to your Fusion Signage account

  • Log into your Fusion Signage portal at https://app.fusionsignage.com.au/

  • Navigate to Screens

  • Find the screen you want to replace, click the check box next to it's name (make note of the name), and click Delete in the top right corner

  • Click on Add Screen in the top right corner

  • On your screen you should see a 5-6 digit Identity, type this into the pop up box that appears, give your screen a name (noted from before), select the available licence, and set the timezone.

  • Press Add

  • You can now add content to your screen

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