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Windows 32 and 64-Bit

Updated this week

Please be aware – there are many ways to configure Windows media players. This guide provides a general overview and should be customised to meet your specific requirements.

Fusion Signage installation

Installing Fusion Signage on a Windows device is straightforward.

  1. Download the latest installer from: https://fus.app/windows_latest.

  2. Run the installer file and follow the on-screen prompts.

  3. Due to recent security improvements, the application may take a few installs to become trusted:

    • When prompted with 'More Info', click it and then select 'Run Anyway'.

Once installed

  • Fusion Signage runs in full-screen mode.

  • An identity code will appear on the screen – use this to add your device to your customer’s account.

Handy hint – Fusion Signage is set to auto-start when Windows boots by default.
​To disable this – change the setting within the application or system startup options (see below).

Adding the device to your customer’s account

  1. Log into the Fusion Signage portal.

  2. Navigate to the screens section (top right).

  3. Click Add Screen.

  4. Enter the identity code displayed on your device.

  5. Assign a name for the screen.

  6. Select an available licence.

  7. Set the location / time zone where the screen will be installed.

  8. Click Add.

Closing the Fusion Signage application

  • The app runs in full screen.

  • To close it:

    • Ensure a keyboard is connected.

    • Press Alt + F4 on your keyboard.

Support and remote access

  • For remote support or troubleshooting, install a remote desktop tool like TeamViewer (paid version is recommended).

  • Check with your customer if support is required after installation.

Fusion Signage settings and configuration

Setting

Description

Enable Auto Updates

Allows automatic updates as new versions are released. Default = On.

Enable Auto Start

Launches Fusion Signage automatically when Windows starts. Default = On.

Enable Video Sound

Turns on audio for video content. Default = On.

Enable Custom Screen Size

Sets a custom resolution (width & height in pixels) and offsets; mainly for LED or variable resolution screens. Default = Off.

Uninstalling Fusion Signage

Uninstall like any standard Windows program.

  • Using Control Panel > Programs & Features, or

  • In Settings > Apps & Features:

    • Search and select Fusion Signage.

    • Click Uninstall.

Please note – reinstalling Fusion Signage will generate a new identity code. To keep the device linked to your customer’s account, delete the old device from their screens section and add the new identity.

Windows settings (recommended)

Windows licence activation

  • If this is a fresh Windows installation, ensure your Windows licence has been activated.

  • Search for Activation Settings.

  • Enter your Windows licence key if prompted.

Set display scaling

  1. Right-click on the desktop and select Display Settings.

  2. Under Scale & Layout, locate the Scale option.

  3. Manually set it to 100% or override it to always be 100%.

Handy hint – if scaling is not set to 100%, Windows may override your resolution settings – causing your content to display incorrectly.

Rename your media player

  1. Open Control Panel > System.

  2. Find the Computer Name section and click Change Settings.

  3. Click Change.

  4. Enter a new computer name.

  5. Click OK.

  6. Restart the PC to apply the change.

    • You can align the restart with a Windows update for convenience.

Windows updates

  • Regularly check for Windows updates.

    • Settings > Update & Security > Windows Update.

  • Install all pending updates to ensure system stability and security.

Driver updates

  • Verify that all device drivers are current.

    • Use tools like Driver Booster Free or Driver Easy.

    • These programs can be uninstalled after updating drivers.

  • Graphics card drivers – download and install the latest drivers specific to your graphics hardware for optimal performance.

Scheduled restart

  • Set up a daily or weekly scheduled restart to refresh the system.

  • Regular restarts help prevent memory buildup and resolve potential issues.

Set up scheduled restart

  1. Open Task Scheduler.

  2. Click Create Task.


​General tab

  • Enter a name for the task (e.g. Reboot).

  • Select 'Run whether user is logged on or not'.

  • If your account has no password, check 'Do not store password'.


​Triggers tab

  • Click New.

  • In the 'Begin the Task' dropdown, select 'On a schedule'.

  • Choose the desired schedule:

    • Daily or weekly.

  • Set a start time that won’t disturb your clients (e.g. 11:59 PM).


​Actions tab

  • Click New.

  • Action: Start a program.

  • Under Program/script, enter:
    ​shutdown.exe

  • Under Add Arguments (optional), enter:
    ​/r /t 0 /f

This command will restart the computer immediately.

  • Click OK.


​Conditions and settings tabs

  • Leave default settings as they are.

  • Click OK to save the task.
    ​

Handy hint – to test the scheduled restart, right-click on your task in Task Scheduler and select Run.

Please note – this will reboot your PC, so ensure no important work is open beforehand.

Optional Windows configurations

Disable Windows updates (optional based on security policies)

  1. Open the Run command (Win + R).

  2. Type: services.msc and press Enter.

  3. In the services list, scroll down and find Windows Update.

  4. Double-click Windows Update.

  5. Under Startup type, select Disabled.

  6. Click OK.

Please note – although disabling automatic updates can prevent unexpected reboots, it’s recommended to manually perform updates regularly to keep your device protected.

Antivirus

  • Feel free to install your preferred antivirus or firewall software based on your security requirements.

Remote support (TeamViewer)

  • We recommend installing a remote desktop application such as TeamViewer for remote troubleshooting and support.

Please note – TeamViewer requires a paid account for full features.

This is an important bit – use these steps as a general guide. Customise settings and configurations to meet your specific customer’s needs and policies.

Resetting Fusion Signage on Windows 32/64-bit

If you encounter issues and need to reset Fusion Signage.

Please note – this process removes all content and resets your identity code. You will need to delete the old device from your Fusion Signage account and re-add it with the new identity.

Step 1 – clear the application cache

  1. Open File Explorer on your computer.

  2. Navigate to:
    ​C:\Users\[Your Username]
    (Replace [Your Username] with your logged-in Windows user name).

  3. At the top of the window, click on View and ensure 'Hidden Items' is checked under 'Show/hide'.

  4. Locate the AppData folder within your user folder.

  5. Inside AppData, open the Roaming folder.

  6. Find and delete the folder named 'Fusion Signage Player'.

  7. Relaunch the Fusion Signage application. A new identity code should appear, with no content displayed on the screen.

Before deleting the old screen note the following details:

  • Screen name

  • The timezone set on the screen (click on the name to view).

  • The current playlist / schedule.

Step 2 – add the screen back to your account

  1. Log into your Fusion Signage portal: https://app.fusionsignage.com.au/

  2. Navigate to the Deploy section.

  3. Find the screen you want to replace.

    • Check the box next to its name.

    • Click Delete in the top right corner.

  4. Click Add Screen in the top right.

  5. On your display, you'll see a 5-6 digit identity code.

  6. Enter this code into the popup window.

  7. Assign a name (matching the name you noted), select an available licence, and set the timezone.

  8. Click Add.

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