Fusion Signage

To update your webOS Signage firmware to version 3.36.13, follow the steps below. The update procedure consists of four steps.

If you have any trouble following the steps below, we recommend contacting your hardware <a href="https://support.fusionsignage.com.au/en/articles/12552239-finding-your-reseller-information">reseller or Installer</a>.

Computer with a browser to download the file

Access to your LG UH5Q screen with remote

1. USB flash drive
2. Computer with a browser to download the file
3. Access to your LG UH5Q screen with remote

Download the latest version of the firmware image file <a href="https://fusionsignage.sharepoint.com/:u:/s/Shares/IQDYK0oHQoTnSIWzYoBBHodkAd4zvD69gErAbTvmFFlGHIE?e=T2Fahu" rel="nofollow noopener noreferrer" target="_blank">epk</a>

Insert the USB flash drive into your computer or laptop

1. If using a Mac ensure it is formatted as:
   1. Format: FAT
   2. Scheme: Master Boot Record

Open your USB drive on your computer and create a new folder called <code>LG_MONITOR</code>

Copy or move the downloaded <a href="https://fusionsignage.sharepoint.com/:u:/s/Shares/IQDYK0oHQoTnSIWzYoBBHodkAd4zvD69gErAbTvmFFlGHIE?e=T2Fahu" rel="nofollow noopener noreferrer" target="_blank">epk</a> image file into the <code>/LG_MONITOR</code> directory in your USB flash drive.

1. It should look like E:\LG_Monitor\UH5Q_UH7Q_3.36.13.epk (Note: E:\ may be a different letter depending on the number of drives on your device)

Insert the USB flash drive with the firmware to update with into the webOS Signage device. 

The Software Update menu should launch automatically, as shown below.

1. Download the latest version of the firmware image file <a href="https://fusionsignage.sharepoint.com/:u:/s/Shares/IQDYK0oHQoTnSIWzYoBBHodkAd4zvD69gErAbTvmFFlGHIE?e=T2Fahu" rel="nofollow noopener noreferrer" target="_blank">epk</a>
2. Insert the USB flash drive into your computer or laptop
3. Format your USB drive
 1. If using a Mac ensure it is formatted as:
 1. Format: FAT
 2. Scheme: Master Boot Record
4. Open your USB drive on your computer and create a new folder called <code>LG_MONITOR</code>
5. Copy or move the downloaded <a href="https://fusionsignage.sharepoint.com/:u:/s/Shares/IQDYK0oHQoTnSIWzYoBBHodkAd4zvD69gErAbTvmFFlGHIE?e=T2Fahu" rel="nofollow noopener noreferrer" target="_blank">epk</a> image file into the <code>/LG_MONITOR</code> directory in your USB flash drive.
 1. It should look like E:\LG_Monitor\UH5Q_UH7Q_3.36.13.epk (Note: E:\ may be a different letter depending on the number of drives on your device)
6. Insert the USB flash drive with the firmware to update with into the webOS Signage device. 
7. The Software Update menu should launch automatically, as shown below.
8. Click the UPDATE button

If the Software Update menu DOES NOT get launched automatically, Manually Launch the Menu - Steps at the bottom of the document.

The device starts updating its firmware. When the update is completed, the webOS Signage device reboots.

How to manually open the Software Update Menu - If it did not load in step 3. 

To manually launch the Software Update menu, follow the steps below.

Press the SETTINGS button on the remote controller when on the home screen.

Click the General icon located in the left panel. The settings menu appears on the screen as shown below

Press the button 7—seven times—on the remote control. Then, the Software Update menu gets launched as shown below.

Click the UPDATE button to start updating with the selected firmware.

1. Press the SETTINGS button on the remote controller when on the home screen.
2. Click the General icon located in the left panel. The settings menu appears on the screen as shown below
3. Press the button 7—seven times—on the remote control. Then, the Software Update menu gets launched as shown below.
 
 
4. Select the firmware file to update with.
5. Click the UPDATE button to start updating with the selected firmware.

Fixed point_field offset in Pro:Idiom Media

Fixed an issue where Touch device(USB Connected) is not working

Fixed an issue where a transition glitch/flash occurs when playing gapless with videos of different resolutions, 

Fixed an issue of CORS errors occuring due to the security policy impact of PNA(Private Network Access).

Fixed the issue where random ports are made by upnp although udp/1900 is blocked.

Fixed the issue where gapless playback not working when texture is enabled

Fixed the issue where the window.devicePixelRatio value should remain the same whether the screen mode is Landscape or Portrait, but it is displayed as different values.

Fixed the issue where a black gap occurs when switching playlist scenarios during gapless playback in images. ​

- Fixed point_field offset in Pro:Idiom Media
- Fixed an issue where Touch device(USB Connected) is not working
- Fixed an issue where a transition glitch/flash occurs when playing gapless with videos of different resolutions, 
- Fixed an issue of CORS errors occuring due to the security policy impact of PNA(Private Network Access).
- Fixed the issue where random ports are made by upnp although udp/1900 is blocked.
- Fixed the issue where gapless playback not working when texture is enabled
- Fixed the issue where the window.devicePixelRatio value should remain the same whether the screen mode is Landscape or Portrait, but it is displayed as different values.
- Fixed the issue where a black gap occurs when switching playlist scenarios during gapless playback in images. ​

Update Firmware - LG UH5Q (3.36.13)

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UH5Q Series	UH7Q Series
43UH5Q 49UH5Q 55UH5Q 65UH5Q 75UH5Q 86UH5Q	43UH7Q 49UH7Q 55UH7Q 65UH7Q 75UH7Q 86UH7Q

Update Firmware - LG UH5Q (3.36.13)

Applicable Screens:

Prerequisites:

Steps:

How to manually open the Software Update Menu - If it did not load in step 3.

Issues fixed in firmware 3.36.13