If you are having issues with Fusion Signage and need to reset our application on your Philips display, you will need to access the hidden menu.

Note: This will remove all content and reset your identity code. You will need to delete the screen from your Fusion Signage account and re-add the screen.

Step 1: Access the Philips menu

  • Press Home, 1888, Return (within 2 seconds)

  • Select Settings

    • Under the header Device, select Apps

    • Find and click on the Fusion Signage application

    • Click on Clear Data to remove everything from the application

  • Press the Back button to navigate back to Fusion Signage

  • You should see our Fusion Signage application with a new identity code visible

Step 2: Add the screen to your Fusion Signage account

  • Log into your Fusion Signage portal at https://app.fusionsignage.com.au/

  • Navigate to Screens

  • Find the screen you want to replace, click the check box next to it's name (make note of the name), and click Delete in the top right corner

  • Click on Add Screen in the top right corner

  • On your screen you should see a 5-6 digit Identity, type this into the pop up box that appears, give your screen a name (noted from before), select the available licence, and set the timezone.

  • Press Add

  • You can now add content to your screen

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