Samsung install (QBC, QMC, QHC)

17 min

Initial setup and installation

When you first start up your screen Samsung provide an installation wizard to help get you up and running quickly. Follow these steps to get Fusion Signage running:

Welcome screen

Select Hi and choose your preferred language.

Network configuration

Set up your network connection.

Ethernet is recommended for a more stable connection, but WiFi is also supported. You may need to consult with your team on where the ethernet cable is located in your location. To plug into the screen the insert will likely say Ethernet or RJ45.

Terms and privacy

Read the Terms and Conditions and Privacy Notice.

Select OK to accept.

Manual setup

Choose Manual Setup.

Display orientation

Select your preferred display orientation. I.e, Auto, Landscape, Portrait

Configure custom app

Scroll down to Custom App.

Enter the Fusion Signage URL: https://fus.app/tizen

Make sure to include the "s" in https

Click on "Go"

Skip Connect RM server

On the Connect to RM Server page, select Skip.

Set Date & Time

Adjust date and time settings as needed.

Set a PIN (optional)

Choose a PIN you will remember or click on Next to accept the default 000000.

Setup complete

The screen will load to the home page.

Navigate to Custom App, which will open Fusion Signage.

The FS logo will overlay the Custom App logo after the first launch.

Fusion Signage will finish its install process and then display the identity page.

Use the identity code to add your screen to your account on the portal.

Already completed the initial Samsung setup?

If you've already completed the initial setup without selecting Custom App, your Samsung display may default to MagicINFO. You can switch it over to Fusion Signage by following these steps:

Set Fusion Signage as the Custom App

Make sure the screen is set to HDMI 1: Source → HDMI 1

Go to Settings → Play Via and select Custom App instead of MagicINFO.

Go to Features → App Management.

Enter the following URL: https://fus.app/tizen

App management

Can't see App Management?

If App Management isn't available, check whether another signage application is already installed on the screen, such as VXT.

Samsung displays may only allow one signage application to be installed at a time. Uninstall the existing application, then check Features again to see if App Management is now available.

Once available, enter https://fus.app/tizen to install Fusion Signage.

Changing the app URL

Exit from the Fusion Signage app.

To do this: Swap the source to HDMI

Click on Home

Navigate to App Management.

Navigate down and click uninstall.

You will be taken back to the Home page

Auto-run Fusion Signage

The screen automatically resumes to the last application used.

When the screen is off, as long as Fusion Signage is running in the background, it will turn on and automatically launch the app, regardless of whether it’s powered off via remote or source.

Uninstalling Fusion Signage

Exit from the Fusion Signage app.

Go to App Management.

Select Uninstall FusionSignage and confirm by clicking Uninstall again.

Other Settings

On/ off schedule

Press the Home button on your remote.

Navigate to the Settings tab

Select the On / Off Timer option.

Follow the prompts to set your desired power on and off times.

Holiday management – use this feature to suppress schedules during holiday periods, keeping the screen off for specified times.

Display orientation

To change the orientation (if needed), go to:

Settings > All Settings > OnScreen Display > Display Orientation > Source Content Orientation

Make sure you exit the Fusion Signage app first, otherwise, the Display Orientation option will be greyed out and unavailable.

Some devices have the capability to auto-rotate based on the installation orientation

Network settings

To view or modify network connection:

Navigate to: Settings > All Settings > Network > Open Network Settings.

Follow the prompts to adjust the connection as needed.

Date and time

To update the device's date / time:

Go to: Settings > All Settings > System > Time.

Edit the date and time accordingly.

If the date and time are set too far back you may see the error "Unable to connect to the server. Please try again later" when trying to install the Fusion Signage application. Ensure the date and time are current to install correctly.

Power and energy saving

For optimal display quality:

Navigate to: Settings > All Settings > System > Power and Energy Saving.

Ensure this setting is turned off.

If your screen lacks brightness, turning this setting off may improve brightness and visibility.

Software updates

To check for updates:

Go to: Settings > All Settings > Support > Software Update

The device will scan for newer firmware versions.

Follow prompts to upgrade if an update is available.

We recommend keeping the device updated ensures best performance and access to new features.

Firmware information

To verify if your screen runs the latest firmware:

Switch the source to HDMI.

Turn the device off.

Use the sequence: Mute > 1 > 8 > 2 > power on.

The secret menu will load.

The firmware version info will be displayed within this menu.

Factory Reset

Switch the source to HDMI.

Power off the device.

Use the sequence: Mute > 1 > 8 > 2 > Power On.

Enter Options in the menu.

Select Factory Reset.

Confirm the reset when prompted.

The screen will reset, which takes about a minute.

The screen may not give any indication it is resetting, we recommend waiting the full minute.

Once complete, turn the screen back on.

FAQ

Why is the URL different in Custom App

We only use https://fus.app/tizen for the initial installation. Fusion will take control of the URL after it has been installed so you may see a different URL from https://fus.app/tizen. This is expected and allows for remote application updates on your device.

Why did my screen auto remember an identity code?

Our application stores the device serial number on our servers when it receives its first identity code. If the application needs to be reset or reinstalled at any point, and gets a new identity our servers will attempt to pair the same screen with the account was previously associated with. This helps if there is an issue with the screen on site and prevents the need for a site visit.

If you don't want the screen to automatically pair with the account, just delete the screen from the account.

"Unable to connect to the server. Please try again later." error

If you see this error the screen's time may be set to far back. To fix this please refer to initial steps on how change the date and time.

My screen looks too bright

By default, Samsung Tizen screens have Picture Enhancer enabled, which can sometimes make the display appear overly bright or saturated. To turn it off, press the Menu button on your Samsung remote, navigate to Picture > Advanced Settings, and disable Picture Enhancer. You should notice a more natural and balanced colour display immediately.

Looking for something else?

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