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Content on screen is Blurry/ Stretched/ Zoomed

If your screen is displaying blurry or stretched content, here are a few troubleshooting tips you can try to fix the issue:

  • Check the resolution: Ensure that the resolution of the content you are displaying matches the screen resolution. If the content is of a lower resolution, it can become blurry or stretched on a higher resolution screen. We recommend 1920 x 1080p as a good baseline resolution.
  • Check the fit/fill/stretch: If your content is lower resolution and you are using the Fill or Stretch options within the Playlist, this will cause your content to become pixelated.
  • Check the aspect ratio: Ensure that your content is tailored to the aspect ratio of your screen. A typical aspect ratio is 16:9 for landscape or 9:16 for portrait. This may be different if you are using an LED or projector so it is best to get in contact with your reseller if you are unsure of the best settings for your specific screen.
  • Check the cables: Loose or damaged cables can cause display issues. Check that all cables are securely connected and in good condition.
  • Adjust the display settings: Many digital signage screens have display settings that can be adjusted, such as sharpness, brightness, and contrast. Adjusting these settings can improve the clarity of the content.
  • Check the screen zoom: Most screens will have an option on the remote or in their settings to set a zoom. This could be set to Full, or 16:9, or 4:3. Make sure this setting is set to Full to avoid any zooming
  • Check the screens tiling mode: On some screens you can set a tiling mode (used for video wall layouts with multiple screens). Sometimes this setting can be activated by accident and will cause only a portion of your content to appear on the screen. If you can only see 1/4 of the content, it could be the tiling mode.
  • Use a keyboard and mouse: If you are having issues changing your screen settings with the remote, consider using a keyboard and mouse to navigate through the settings.
  • Upgrade the hardware: If the issue persists despite all of the above changes, get in touch with your reseller as they know your screen best. It may potentially be time to consider upgrading to a higher resolution screen, or a screen with a better aspect ratio.