Fusion Signage allows you to synchronise multiple screens so that they play content in perfect timing with each other. This can be achieved using our cloud servers or a local sync server (hosted on one of your devices).
Pre-requisites
Advanced or Pro Licence
Minimum application versions:
Android – A-v2.5.3 (Philips BDL4550D requires A-v2.6.0)
Tizen – T-v2.3.7
WebOS – WO-v2.3.5
BrightSign – B-v2.3.4
Windows – W-v2.4.0
Linux – in development
Stable internet connection and reliable local network
It’s recommended to use identical hardware for all screens to ensure optimal synchronisation results.
How synchronisation works
You can create a group, add multiple screens to this group, and keep their content playing simultaneously. This is ideal for menu boards or multi-screen displays.
After creating a group, screens will re-sync after each media file.
To maximise sync accuracy, ensure each playlist has:
The same number of media files.
Equal durations for each corresponding media file.
Handling quantity and duration
If playlists contain different numbers of files, their contents will cycle in rotation. This will maintain the timing for synchronisation, but they will eventually play out of order.
If media files have different durations:
All screens will wait until the longest media file has finished before moving on.
This delay won’t be noticeable with images or graphics, but videos will pause on the last frame until the longest duration is complete. Videos do not loop automatically.
Creating a new sync group
Navigate to Deploy → Synced.
Click +Add New Sync Group.
Enter a descriptive name for your group.
Select your synchronisation server:
Use Fusion Signage Servers (recommended) – cloud-based servers in Sydney, Australia.
Host your own – use one of your devices as the sync server (see setup below).
Click Save and Close.
Synchronisation server options
Use Fusion Signage servers (recommended)
This utilises cloud servers that keep all devices in sync. This is easy to set up, but requires a stable internet connection and may have latency issues if devices are far from the servers or using Wi-Fi.
If internet connectivity drops, devices will lose sync until reconnected.
Host your own server (use a local device as the synchronisation server)
On your device, go to Settings → Content.
Enable Synchronisation Server and toggle it on.
Find the device’s IP address under Network Settings (format: 192.168.X.X).
Record this IP and enter it as the Server URL when creating your sync group.
Note – make sure you do not include any other characters (such as /). The IP should only consist of numbers and .
Adding screens to a sync group
Ensure your screens are added to your account.
Navigate to the Individual tab.
Select the screens you want to synchronise by checking their boxes.
Click Move To in the top right and choose your sync group.
Click Submit.
Assigning content to a sync group
Go to Deploy → Synced.
Find your sync group – you'll see a list of screens assigned to it.
Use the Content dropdown to select a playlist for each screen.
Once the screens download the playlist, they will start playing content in sync immediately.
Editing a sync group
In Deploy → Synced, locate your sync group.
Click the ... button next to it and select Rename or Edit.
In Edit, you can change the group name or switch the sync server.
Deleting a sync group
In Deploy → Synced, find your group.
Click the ... menu and choose Delete.
Note – if screens remain in the group, they’ll revert to the Individual tab and continue playing their current playlist but will no longer be synchronised.
Common Questions
Common Questions
What happens if a device loses internet connection or is turned off?
Using our servers – devices will attempt to sync for 15–30 seconds. If a device disconnects or turns off during this time, it will be excluded from the sync until it reconnects. The disconnected device will continue to play its content but will no longer be in sync with others.
Using a locally hosted server – disconnecting or turning off a device will not impact sync because all commands are local. However, if the device set as the hosted server is turned off, other screens will stop receiving sync commands and will no longer be synchronised.
What if my media files have different durations?
You can add media with different durations, but all screens will wait until the last one has finished before changing together. This won't be noticeable with still content, but a video will sit on the last frame till the final media item’s duration is complete. We recommend keeping all files at the same duration.
When is a sync command sent?
Sync commands are sent at the end of each media file in the playlist, ensuring all screens stay aligned.
Why are my screens not syncing?
Verify that your devices are running the correct, sync-capable app version.
Confirm that the screens are assigned to the correct sync group.
Ensure all devices are online and that the IP address for your local server (if used) is correct.
Check that all playlists contain the same number of media items and identical durations for each file.
My screens are syncing but the files are out of order. What should I do?
Confirm that each playlist’s order matches exactly from top to bottom.
Make sure all playlists have the same number of files; having a different number will cause sync based on duration rather than order.
I can’t access the Sync tab. How do I enable this feature?
You need to upgrade to an Advanced or Pro Licence. Contact your reseller for all licence upgrades. Email [email protected] for assistance if you have the right licence.
I can’t find the IP address of my device. How do I get it?
This depends on your hardware and network setup. Fusion Signage does not have visibility into your local network. Contact your reseller or IT department to find the device's IP address.
My screens are syncing but experiencing delays or lag?
Synchronisation with our servers relies on connection to Sydney-based cloud servers. Greater physical distance may cause lag.
Using Wi-Fi can reduce performance. Ethernet is recommended for better stability.
Hardware differences also affect sync quality. We suggest trying a locally hosted server for improved performance.
player.fusionsignage.com.au doesn’t connect to my local server – why?
It uses HTTPS while your local server may run on HTTP. To work around this, switch to the Fusion Signage cloud sync server or enable insecure connections in your browser settings (see below).
Firefox:
Enter about:config in the address bar
Search for network.websocket.allowInsecureFromHTTPS
Set it to true
Restart Firefox
Chrome:
Visit chrome://flags/#unsafely-treat-insecure-origin-as-secure
Enable the setting
Enter your local server URL (e.g., http://YOUR_SERVER_IP:6868)
Restart Chrome
Can I add different device types to the same sync group?
Yes, but only compatible combinations.
Tizen and Android devices can be grouped together.
Windows, Web, WebOS, and BrightSign devices can be grouped together.
For assistance with device compatibility or setup support, contact our team.