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Samsung QMC

Updated this week

Initial setup and installation

  1. Welcome screen

    • Select Hi and choose your preferred language.

  2. Network configuration

    • Set up your network connection.

    • Ethernet is recommended for a more stable connection, but WiFi is also supported.

  3. Terms and privacy

    • Read the Terms and Conditions and Privacy Notice.

    • Select OK to accept.

  4. Manual setup

    • Choose Manual Setup.

  5. Display orientation

    • Select your preferred display orientation.

  6. Configure custom app

  7. Skip RM server connection

    • On the Connect to RM Server page, select Skip.

  8. Set Date & Time

    • Adjust date and time settings as needed.

  9. Set a PIN (optional)

    • Choose a PIN you will remember or skip to accept the default 000000.

  10. Setup complete

    • The screen will load to the home page.

    • Navigate to Custom App, which will open Fusion Signage.

    • The FS logo will overlay the Custom App logo after the first launch.

    • Fusion Signage will finish its install process and then display the identity page.

    • Use the identity code to add your screen to your account on the portal.

App management

Auto-run Fusion Signage

  • The screen automatically resumes to the last application used.

  • When the screen is off, as long as Fusion Signage is running in the background, it will turn on and automatically launch the app, regardless of whether it’s powered off via remote or source.

Changing the app URL

  1. Exit from the Fusion Signage app.

  2. Navigate to App Management.

  3. Click Install Custom App.

  4. Edit the URL to your preferred Fusion Signage address.

Uninstalling Fusion Signage

  1. Exit from the Fusion Signage app.

  2. Go to App Management.

  3. Select Uninstall FusionSignage and confirm by clicking Uninstall again.

On/ off schedule

  1. Press the Home button on your remote.

  2. Navigate to the Settings tab.

  3. Select the On / Off Timer option.

  4. Follow the prompts to set your desired power on and off times.

  5. Holiday management – use this feature to suppress schedules during holiday periods, keeping the screen off for specified times.

Display orientation

  • To change the orientation (if needed), go to:
    ​Settings > OnScreen Display > Display Orientation.

  • Make sure you exit the Fusion Signage app first, otherwise, the Display Orientation option will be greyed out and unavailable.

Network settings

  • To view or modify network connection:

    • Navigate to: Settings > Network > Open Network Settings.

    • Follow the prompts to adjust the connection as needed.

Date and time

  • To update the device's date / time:

    • Go to: Settings > System > Time.

    • Edit the date and time accordingly.

Power and energy saving

  • For optimal display quality:

    • Navigate to: Settings > System > Power and Energy Saving.

    • Ensure this setting is turned off.

    • If your screen lacks brightness, turning this setting off may improve brightness and visibility.

Software updates

  • To check for updates:

    • Go to: Settings > Support > Check for Updates.

    • The device will scan for newer firmware versions.

    • Follow prompts to upgrade if an update is available.

  • We recommend keeping the device updated ensures best performance and access to new features.

Firmware information

  • To verify if your screen runs the latest firmware:

    1. Switch the source to HDMI.

    2. Turn the device off.

    3. Use the sequence: Mute > 1 > 8 > 2 > power on.

    4. The secret menu will load.

    5. The firmware version info will be displayed within this menu.

Factory Reset

  1. Switch the source to HDMI.

  2. Power off the device.

  3. Use the sequence: Mute > 1 > 8 > 2 > Power On.

  4. Enter Options in the menu.

  5. Select Factory Reset.

  6. Confirm the reset when prompted.

  7. The screen will reset, which takes about a minute.

  8. Once complete, turn the screen back on.

My screen looks too bright

By default, Samsung Tizen screens have Picture Enhancer enabled, which can sometimes make the display appear overly bright or saturated. To turn it off, press the Menu button on your Samsung remote, navigate to Picture > Advanced Settings, and disable Picture Enhancer. You should notice a more natural and balanced colour display immediately.

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