Device Errors

If you are experiencing an issue or error on your device while running the Fusion Signage application, see if we have a resolution for it here:

Cause:

Our application stores logs and reporting of playback on the device which are sent to the servers and then deleted at regular intervals. Usually if the device running an old version of our application hasn't been online for an extended period of time, these logs accumulate and aren't deleted. We have fixed this issue in newer versions.

Fix

Both of these will give you a new identity which can be replaced within Deploy -> Screens section by clicking on the screen name and the icon next to the current identity.

Cause:

Our application stores logs and reporting of playback on the device which are sent to the servers and then deleted at regular intervals. Usually if the device running an old version of our application hasn't been online for an extended period of time, these logs accumulate and aren't deleted. We have fixed this issue in newer versions.

Fix

Both of these will give you a new identity which can be replaced within Deploy -> Screens section by clicking on the screen name and the icon next to the current identity.

Cause:

You are likely using a Zone and a Playlist within the Zone has no content assign, or content set using content level scheduling which is making it inactive.

Fix:

Find the Zone and check each Playlist to ensure there is content added, or the content is active in the zone.

Update your application to a newer version as this has been fixed in later application releases.

Cause: Device does not have a WebView browser installed and unfortunately no content will play without WebView.

Fix:

You will need to check with your device manufacturer to find out how to install Webview. This is unfortunately not part of Fusion Signage and will depend on your specific device.

Cause:

Usually the time and date on the device hasn't been set, or the device isn't properly connected to the internet.

Fix: