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Recommended File Types & Settings

Overview​

Fusion Signage will attempt to play your content in full screen. This means if you upload an media file with the incorrect resolution you may experience black bands top and bottom. It is recommended that you always use content that is tailored to the exact resolution and aspect ratio of your screen. Follow the steps below to ensure your content is created correctly:

Supported File Types​

TypeResolutionSizeFormat
ImagesCheck your screen resolution however, generally
  • Landscape: 1920 x 1080
  • Portrait: 1080 x 1920
for best support across all devices (this can be larger or smaller depending on your device)		200kb to 10mb
(if larger check your resolution)		JPG, JPEG, PNG
VideosCheck your screen resolution however, generally
  • Landscape: 1920 x 1080
  • Portrait: 1080 x 1920
for best support across all devices (this can be larger or smaller depending on your device)		2mb to 1000mb
  • MP4
  • h.264 codec
  • 6-8mb/s bit rate
  • square pixels (1:1)
  • It’s recommended that your content is the same aspect ratio or resolution as your screen. For example, a typical aspect ratio is 16:9 at a resolution of 1920x1080 pixels.
  • Content should also match the orientation of the screen, either Landscape or Portrait.
  • There is also a 1GB limit on the file size that can be uploaded. If your files are too large, we recommend compressing them using a program such as Handbrake.
  • It is recommended that video files have a bit rate of 6-8Mbps, exported as a mp4 (using the h.264 or h.265 codec). The codec profile is also important, as a rule, using h.264 at the baseline profile is the best method to export video files that work on all devices (Main or High profile may also work and generally do, but some devices may have issues with them). These files should also be 1920x1080 in resolution and have square (1:1) pixels.
Maximum File Size:

There is a maximum file size of 1GB per upload. If your files are too large, we recommend compressing them using a program such as Handbrake

Slide Failed To Play

If you are running into performance issues or getting a "slide failed to play" error, check the resolution of your content within the Media library is less than or equal to the resolution of your screen.

Finding the resolution of your content:​

If you look in your Media library, search for the content you want to check, and to the right of the file name it will show you the resolution. Confirm that this is suitable for your screen

Video Converters​

If you quickly need to convert a video, or resize a video, you can try this free online site: https://www.freeconvert.com/video-converter

If you would like a downloadable software alternative, we recommend https://handbrake.fr/