Screen status
4 min
To check your screen status
- Log into your Fusion Signage portal.
- Navigate to the Deploy section.
- Find the Status column, and click Offline or Online next to the relevant screen.
- A pop-up will display a timeline showing when the device was online (green) and offline (red).
Please note: if your screen appears as offline, it’s usually due to the device being turned off or disconnected from the internet. Here are some troubleshooting steps.
Example graphs
1. Stable connection
- The graph shows consistent online status, which indicates a stable internet connection. (This is what you want to see).
2. Scheduled on / off daily
- The device is set to turn on and off at scheduled times.
- The graph shows offline during off-hours (like at night) and online (during day).
Handy hint: any new content added when offline will automatically download once the device is back online in the morning.
3. Screen offline during scheduled hours
- The device has gone offline unexpectedly and hasn’t come back online (with an internet issue evident around 06th June in this example).
4. Poor WiFi connection
- The graph shows frequent dropouts or spikes in online status.
- This indicates an unstable WiFi connection – possibly due to distance from the router or many active devices in the area.
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