Changing your Fusion Signage integrator
If your current integrator is no longer the right fit, you’re welcome to move to another authorised Fusion Signage reseller.
Do I need permission from my current integrator?
No. You do not need approval from your current integrator or need to contact them before requesting a change.
As the end user, you can choose which integrator you would like to work with.
How to request an integrator change
To change integrators:
- Choose the trusted Fusion Signage partner you would like to work with.
- Contact Fusion Signage and let us know that you’d like to update the integrator connected to your account.
- Include your company name, account email and the name of your new integrator.
- We’ll confirm the details and help update your account.
To protect your account, we may ask the company contact or a Management user to confirm the request.
Don’t have a new integrator yet?
No problem! Contact us at [email protected] and let us know:
- Your location
- How many screens you manage
- Whether you already have hardware
- What kind of support you need
We can help connect you with an authorised integrator suited to your requirements.
What happens to my account and licences?
Changing integrators updates the integrator associated with your Fusion Signage account.
Your new integrator can then assist with future licence purchases, renewals, upgrades and any services they offer. We’ll let you know if anything else is required as part of the change.
Before choosing a new integrator
Fusion Signage provides the signage software, while each integrator operates independently and may offer different products and services.
Before making your decision, we recommend checking whether the integrator provides the support you need, such as:
- Hardware supply
- Installation
- On-site support
- Network assistance
- Content management
- Ongoing account support
Choosing the right integrator helps ensure you have the level of service that best suits your signage setup.
Looking for something else?
We can’t wait to hear about it. Reach out to our sunshiney support and we'll be in touch in a flash.