Closing your Fusion Signage account

we’re sorry to see you go! if you no longer need fusion signage, there are two ways your account can be closed letting your account close automatically fusion signage licences are purchased for a fixed term and do not automatically renew if you don’t renew your licences your licences will expire on their scheduled expiry dates your screens will no longer receive content updates an expiry watermark may appear on your screens your account information will be retained temporarily in case you decide to return fusion signage automatically deletes all company data six months after the final licence on the account expires this includes associated users media and designs playlists and schedules screens and configurations company information once the data has been deleted, it cannot be recovered requesting earlier account deletion if you would prefer not to wait for automatic deletion, you can submit a fusion signage data deletion request https //fusionsignage com au/data deletion once submitted, our team will review the request and contact you if any additional information is needed to protect your account, we may need the request to be confirmed by the company contact or a management user before closing your account before requesting deletion, we recommend downloading any media or information you want to keep recording your screen and playlist configurations if needed checking the expiry dates of your licences contacting your reseller about any current licence arrangements disconnecting integrations such as power bi, tableau or zapier revoking any personal access tokens removing the fusion signage application from your screens or media players please note deleting the account does not automatically uninstall the fusion signage application from your physical devices can i reopen the account later? if your information has not yet been permanently deleted, contact us and we’ll check what options are available once the account and its data have been permanently deleted, the content and configuration cannot be restored you can still create a new fusion signage account in the future, but it will need to be set up again need help before deciding? if you’re experiencing a technical issue, need to change resellers or want to discuss your licence options, please get in touch before closing the account we may be able to help find a simpler solution looking for something else? we can’t wait to hear about it reach out to our sunshiney support and we'll be in touch in a flash