Closing your Fusion Signage account
We’re sorry to see you go! If you no longer need Fusion Signage, there are two ways your account can be closed.
Letting your account close automatically
Fusion Signage licences are purchased for a fixed term and do not automatically renew.
If you don’t renew your licences:
- Your licences will expire on their scheduled expiry dates.
- Your screens will no longer receive content updates.
- An expiry watermark may appear on your screens.
- Your account information will be retained temporarily in case you decide to return.
Fusion Signage automatically deletes all company data six months after the final licence on the account expires.
This includes associated:
- Users
- Media and designs
- Playlists and schedules
- Screens and configurations
- Company information
Once the data has been deleted, it cannot be recovered.
Requesting earlier account deletion
If you would prefer not to wait for automatic deletion, you can submit a Fusion Signage data deletion request.
Once submitted, our team will review the request and contact you if any additional information is needed.
To protect your account, we may need the request to be confirmed by the company contact or a Management user.
Before closing your account
Before requesting deletion, we recommend:
- Downloading any media or information you want to keep
- Recording your screen and playlist configurations if needed
- Checking the expiry dates of your licences
- Contacting your integrator about any current licence arrangements
- Disconnecting integrations such as Power BI, Tableau or Zapier
- Revoking any Personal Access Tokens
- Removing the Fusion Signage application from your screens or media players
Please note: deleting the account does not automatically uninstall the Fusion Signage application from your physical devices.
Can I reopen the account later?
If your information has not yet been permanently deleted, contact us and we’ll check what options are available.
Once the account and its data have been permanently deleted, the content and configuration cannot be restored. You can still create a new Fusion Signage account in the future, but it will need to be set up again.
Need help before deciding?
If you’re experiencing a technical issue, need to change integrators or want to discuss your licence options, please get in touch before closing the account. We may be able to help find a simpler solution.
Looking for something else?
We can’t wait to hear about it. Reach out to our sunshiney support and we'll be in touch in a flash.