Synchronisation FAQ

what happens if a device loses internet connection or is turned off? using our servers – devices will attempt to sync for 15–30 seconds if a device disconnects or turns off during this time, it will be excluded from the sync until it reconnects the disconnected device will continue to play its content but will no longer be in sync with others using a locally hosted server – disconnecting or turning off a device will not impact sync because all commands are local however, if the device set as the hosted server is turned off, other screens will stop receiving sync commands and will no longer be synchronised what if my media files have different durations? you can add media with different durations, but all screens will wait until the last one has finished before changing together this won't be noticeable with still content, but a video will sit on the last frame till the final media item’s duration is complete we recommend keeping all files at the same duration when is a sync command sent? sync commands are sent at the end of each media file in the playlist, ensuring all screens stay aligned why are my screens not syncing? verify that your devices are running the correct, sync capable app version confirm that the screens are assigned to the correct sync group ensure all devices are online and that the ip address for your local server (if used) is correct check that all playlists contain the same number of media items and identical durations for each file my screens are syncing but the files are out of order what should i do? confirm that each playlist’s order matches exactly from top to bottom make sure all playlists have the same number of files; having a different number will cause sync based on duration rather than order i can’t access the sync tab how do i enable this feature? you need to upgrade to an advanced or pro licence contact your reseller for all licence upgrades email support\@fusionsignage com au mailto\ support\@fusionsignage com au for assistance if you have the right licence i can’t find the ip address of my device how do i get it? this depends on your hardware and network setup fusion signage does not have visibility into your local network contact your reseller or it department to find the device's ip address my screens are syncing but experiencing delays or lag? synchronisation with our servers relies on connection to sydney based cloud servers greater physical distance may cause lag using wi fi can reduce performance ethernet is recommended for better stability hardware differences also affect sync quality we suggest trying a locally hosted server for improved performance player fusionsignage com au doesn’t connect to my local server – why? it uses https while your local server may run on http to work around this, switch to the fusion signage cloud sync server or enable insecure connections in your browser settings (see below) firefox enter about\ config in the address bar search for network websocket allowinsecurefromhttps set it to true restart firefox chrome visit chrome //flags/#unsafely treat insecure origin as secure enable the setting enter your local server url (e g , http //your server ip 6868 ) restart chrome can i add different device types to the same sync group? yes, but only compatible combinations tizen and android devices can be grouped together windows, web, webos, and brightsign devices can be grouped together this is because android and tizen use a different video rendering engine and handle synchronisation slightly differently to the other operating systems in future we will unify our video rendering engines for assistance with device compatibility or setup support, contact our team https //fusionsignage com au/contact looking for something else? we can’t wait to hear about it reach out to our sunshiney support and we'll be in touch in a flash