Philips Resetting/Clearing the Cache

If you are having issues with Fusion Signage and need to reset our application on your Philips display you will need to follow these steps.

caution

Note: This will remove all content and reset your identity code. You will need to delete the screen from your Fusion Signage account and re-add the screen.

Steps

Step 1: Access the Philips menu

• Press Home, 1888, Return (within 2 seconds)

  

• Select Settings

• Under the header Device, select Apps

• Find and click on the Fusion Signage application

• Click on Clear Data to remove everything from the application

• Press the Back button to navigate back to Fusion Signage

• You should see our Fusion Signage application with a new identity code visible

  

Step 2: Add the screen to your Fusion Signage account

tip

Before you delete the old screen make note of:

• The Screen Name
• The Time Zone that's set on the screen (click on the screen name to see)
• The current Playlist/Schedule assigned

• Log into your Fusion Signage portal at https://app.fusionsignage.com.au/
• Navigate to Deploy
• Find the screen you want to replace, click the check box next to it's name (make note of the name), and click Delete in the top right corner
• Click on Add Screen in the top right corner
• On your screen you should see a 5-6 digit Identity, type this into the pop up box that appears, give your screen a name (noted from before), select the available licence, and set the timezone.
• Press Add
• You can now add content to your screen